We conduct and support top-class events that generate a needed dialogue between various interdisciplinary perspectives at the intersection between communication science and healthcare -- particularly if that dialogue tackles "hot topics" and current challenges related to healthcare quality and patient safety. We look forward to seeing you there!





15 MAY 2018, 18:00-20:30 in Aula magna


Patient safety events cause great suffering for patients and their families, as well as significant costs for the healthcare system. Each year, 43 million patients are harmed by adverse events. Of these, 2/3 would be avoidable, mostly via safer interpersonal communication.

Patient associations, nurses, physicians, scientists, payers and health politicians have recognized how much health potential lies in safer care provision. That's why patient safety has become a central issue on the political agenda. Politicians have strengthened patients' rights and introduced tools such as the medication plan. Payers have established investigative units that focus on corruption as well as preventable treatment errors for recourse claims. Liability insurers check more precisely in which cases they have to adhere and where they can avoid liability.

Medicine has tried to make healthcare safer with many initiatives. So far, these efforts have only yielded moderate success. Still, every 10th patient is injured and 7 patients die at Swiss hospitals every day because of a medical error. Two thirds of these injuried could be prevented if care participants would engage in safer interpersonal communication.  

On 15 May 2018, the CAHQS hosted a top-class panel discussion on this important topic. The event created a dialogue to strengthen care participants’ interpersonal communication: A patient, doctor, pharmacologist, nurse, scientist and a politician sat together on a public stage and exchanged their perspectives on this topic, which is on the forefront of public health policy and will become increasingly important in the years to come: How can safer interpersonal communication reduce preventable patient harm and healthcare expenditures? The dialogue highlighted the importance of a safe communication culture that will sustainably strengthen healthcare processes by the means of a safer "cooperation" among the care participants, in a context where care provision will become increasingly digitized.

All stakeholders attended the event: Patients, care companions, doctors, nurses, pharmacists, hospital directors, quality managers and healthcare decision-makers gathered in USI's Aula Magna to find out how a safer dialogue can lastingly improve the safety of their care experiences.


Sir Liam Donaldson, WHO Envoy for Patient Safety; Chancellor, Newcastle University, United Kingdom

Prof. Dr. Annegret Hannawa, Director, Center for the Advancement of Healthcare Quality and Patient Safety (CAHQS), Faculty of Communication Sciences, Università della Svizzera italiana (USI)

Dr. med. Kai Schnabel, Head of Department for Education and Media, Institute of Medical Education, University of Bern

Yvonne Willems-Cavalli, Chief Nursing Officer, Ente Ospedaliero Cantonale (EOC); Co-President, Swiss Nurse Leaders Association

Dr. med. Marco Egbring, Head of Department, Clinical Pharmacology and Toxicology, University Hospital of Zurich (USZ)

Dr. med. Yvonne Gilli, Executive board of the Swiss Medical Association (FMH), responsible for digitization and eHealth

James Titcombe, Father of a Patient Victim, and Specialist at Patient Safety Learning, United Kingdom       

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