We conduct and support top-class events that generate a needed dialogue between various interdisciplinary perspectives at the intersection between communication science and healthcare -- particularly if that dialogue tackles "hot topics" and current challenges related to healthcare quality and patient safety. We look forward to seeing you there!





15 MAY 2018, 18:00-20:30 in Aula magna


Patient safety events cause great suffering for patients and their families, as well as significant costs for the healthcare system. Each year, 43 million patients are harmed by adverse events. Of these, 2/3 would be avoidable, mostly via safer interpersonal communication.

Patient associations, nurses, physicians, scientists, payers and health politicians have recognized how much health potential lies in safer care provision. That's why patient safety has become a central issue on the political agenda. Politicians have strengthened patients' rights and introduced tools such as the medication plan. Payers have established investigative units that focus on corruption as well as preventable treatment errors for recourse claims. Liability insurers check more precisely in which cases they have to adhere and where they can avoid liability.

Medicine has tried to make healthcare safer with many initiatives. So far, these efforts have only yielded moderate success. Still, every 10th patient is injured and 7 patients die at Swiss hospitals every day because of a medical error. Two thirds of these injuried could be prevented if care participants would engage in safer interpersonal communication.  

On May 15, the CAHQS will be hosting a top-class panel discussion on this important topic. The event creates a dialogue to strengthen care participants’ interpersonal communication: A patient, doctor, pharmacologist, nurse, scientist and a politician will sit together on a public stage and exchange their perspectives on this topic, which is on the forefront of public health policy and will become increasingly important in the years to come: How can safer interpersonal communication reduce preventable patient harm and healthcare expenditures? The dialogue aims to spark a safe communication culture that will sustainably strengthen healthcare processes by the means of a safer "cooperation" among the care participants, in a context where care provision will become increasingly digitized.

All stakeholders are invited to attend this event: Patients, care companions, doctors, nurses, pharmacists, hospital directors, quality managers and healthcare decision-makers will gather in USI's Aula Magna to find out how a safer dialogue can lastingly improve the safety of their care experiences. The panel discussion will be in English. The CAHQS is funding professional simultaneous translation into Italian.

Preliminary Program

18:00     Welcome (Dr. Giorgio Pellanda, EOC General Director; Prof. Erez, Rector, Università della Svizzera italiana)

18:05     Opening Address (Prof. Annegret F. Hannawa, Director of CAHQS, Università della Svizzera italiana)

18:15     The Patient Safety Challenge: A Global Perspective  (Sir Liam Donaldson, WHO Envoy for Patient Safety)

18:25     Patient Safety: Horizons for Ticino (Adriana Degiorgi, EOC Directorate)

18:30     Sensing Safety: The Story of a Patient (Video)

18:35     Panel Discussion: "Perspectives, Core Challenges and (untried) Solutions for a Safer Healthcare Tomorrow"

              Sir Liam Donaldson, WHO Envoy for Patient Safety, United Kingdom (Moderation)

              Dr. med. Yvonne Gilli, FMH Directorate, Head of eHealth/Digitalization             

              Yvonne Willems Cavalli, EOC Directorate, Head of Nursing

              Dr. med. Kai Schnabel, Head of Dept. Education & Media, Institute of Medical Education, University of Bern

              James Titcombe, Specialist at Patient Safety Learning and Father of a Patient Victim, United Kingdom

              Prof. Annegret Hannawa, Director of CAHQS, Faculty of Communication Sciences, University of Lugano (USI)

              Dr. med. Marco Egbring, Clinical pharmacology and toxicology, University Hospital of Zurich (USZ)

19:20     Interactive Session: First Steps toward Safer Communication as a Pathway to Safer Care

19:35     Concluding Thoughts (Sir Liam Donaldson)

19:50     Closing Address (Professor Annegret F. Hannawa, CAHQS Director, USI Lugano)

20:00     End of the Panel discussion; Networking Reception


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